FACTORS FACTORS RELATED TO PATIENT SATISFACTION ATLUNG HEALTH SERVICES IN WEST KALIMANTAN PROVINCE

Abstract

 Quality health services are often associated with health services that satisfy patients. The satisfaction of treatment services that meet the expectations makes patients feel satisfied so that they will take medication according to the provisions. This study aims to determine the factors associated with patient satisfaction in Lung Health Services.: The type of research used is descriptive quantitative research using a cross-sectional design. The population is the number of patients in one year. In retrieving data, the researcher uses a questionnaire on a sample of 100 TB patients.: The results shows that the related variables are education (p = 0.004) and patient status variables (p = 0.000), while the employment variable is not related to patient satisfaction in treatment services (p = 0.691). In the multivariate analysis, the most dominant factor variable related to patient satisfaction is patient status (OR = 6,022; 95% CI = 2,072-17,500; p = 0,001).

The educational factor variable is (OR = 3,850, 95% CI = 1,394-10,663; p = 0,009).: It can be concluded that patient status variables and education variables are factors related to patient satisfaction in treatment services.