RUSTANTO, B., Bagoes Widjanarko, and Laksmono Widadgdo. “The Influence of Service Quality and Patient Safety Against Satisfaction And Loyalty Installation Hemodialysis Patients In Hospital”. International Journal of Health, Education & Social (IJHES), Vol. 2, no. 12, Dec. 2019, pp. 70-83, doi:10.1234/ijhes.v2i12.61.