The Influence of Service Quality and Patient Safety Against Satisfaction And Loyalty Installation Hemodialysis Patients In Hospital

Abstract

The hospitals have obligation to provide quality services, according to the standard of quality of service, discrimination, maintaining the security and safety of patients. Accreditation of hospitals aimed at improving the quality of care and patient safety maintaining a sustainable and increasing .. Physical luxury amenities, completeness technology and the physical appearance of the hospital does not yet reflect the quality of service would be good, but the attitude and behavior of employees, professionalism, high commitment influence on the quality of service , The incidence of patient safety in the hospital in 2018 collected as many as 114 cases, with 98,2% KNC distribution, and KTD by 1,8%, the data show that there are patient safety incidents that occurred in the hospital. Community satisfaction index survey in accordance Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 14 Years of research results obtained in 2017 with an index of 3.01 where the value is C that is less good. In a study to be carried out is aimed to determine the effect of quality of care and patient safety to the satisfaction and loyalty of installation hemodialysis patients in the hospital. The study design was cross-sectional with quantitative approach. The population in this study were all patients who had undergone hemodialysis therapy at least three times, and with formula samples taken slovin 77. The number of primary data collection using structured questionnaires, the data is then analyzed by descriptive and inferential analysis which Smart PLS.